repairman doing air conditioner service

10 Questions to Ask Before Hiring HVAC & Air Conditioner Contractors

When hiring qualified and skilled air conditioner contractors, you must ask the appropriate questions. Look to see if they are licenced and insured, as well as conduct routine background checks on their employees.

As part of your research, ask about their service warranty policies, as this could save money in repair costs over time.

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1. Do you have a licence?

Most air conditioner contractors must obtain a licence before beginning work to ensure they possess both experience and knowledge to successfully repair your system.

Consider asking whether or not the contractor has undergone a background check for safety purposes. The Department of Buildings will scrutinise these checks closely, with discrepancies costing them their licence.

2. How Long Have You Been in Business?

Long experienced HVAC contractors should be your top choice; that way, you’ll know they have what it takes to handle your system effectively. In addition, look out for services such as ductwork inspection, indoor air quality testing, or other related work; information should be readily available through their website or customer reviews.

3. How much experience do you have?

Many HVAC contractors may possess sales training, but without extensive industry expertise, improper sizing and installation can lead to early system failure. Make sure each technician working on your project has experience.

Establish whether they offer annual or quarterly maintenance services such as inspections, cleaning ducts, and filling the refrigerants, as this will ensure you remain comfortable throughout the year.

4. How Soon Can You Start?

Before hiring an HVAC contractor, it’s essential that you establish their timeline. They may require a deposit or partial payments before beginning, and it is crucial that you find out their payment policies before making a final decision.

An experienced HVAC contractor should provide a detailed project estimate that includes what services will be included. This can help prevent unpleasant surprises further down the line.

5. What are your terms of payment?

Air conditioning installation projects often incur significant upfront costs. Be sure to inquire about financing options and payment policies to avoid any unpleasant surprises once your job is completed.

Some HVAC companies provide financing with zero percent interest on credit cards, making larger jobs much simpler. You should request a written, itemised estimate to help compare quotes more easily, while your contract should clearly outline all services being performed and when payment will be due.

6. Do you have any references or testimonials?

Similar to applying for a job, asking for references and testimonials from contractors is an integral step in selecting the perfect contractor. Check their website, Google business profile, and social media accounts to hear what their past clients are saying about them.

Referrals from family, friends, and coworkers are an invaluable source of firsthand accounts regarding the installation and service performance of any given company.

7. Are you licenced and insured?

State licencing requirements for HVAC contractors typically include proof of general liability and workers’ compensation insurance coverage to protect both customer injuries and property damages during installation or repair jobs.

Make sure that every contractor provides you with a written, itemised estimate before making your choice. Otherwise, it can be hard to compare prices without knowing exactly what each company includes in their quote.

8. What Kind of Systems Do You Work With?

If you’re planning to install a new HVAC system, be sure to ask the contractor what brands they specialise in so as not to get overcharged or scammed by companies that specialise in just one brand. This will prevent being overcharged by companies that specialise solely in that brand and help prevent getting ripped off!

Also, be sure to inquire if they know how to size a system correctly; an improperly sized unit will work harder and may even break down faster.

9. Are you licenced to install ductless systems?

Professional system sizing, wall penetration sealing, and handling of refrigerants must be undertaken by licenced personnel with appropriate credentials. Furthermore, permits are usually necessary.

Ductless systems offer homeowners considerable cost savings and avoid costly ductwork repairs or replacement. A reliable contractor will assist in finding a system compatible with the current ductwork in place.

Selecting a licenced HVAC service company is the surest way to guarantee top-tier installation and maintenance services. Experienced technicians know exactly what needs to be done while offering fair pricing options.

10. What Kind of Systems Do You Work With?

HVAC companies typically offer a comprehensive suite of services. For instance, they might provide indoor air quality inspections or duct cleaning.

Question the type of systems your contractor works with so as to make sure they can fulfil your needs. An organisation that offers an array of systems will likely possess more in-depth knowledge in this industry than one that specialises in only one or two.